Information
If you have a question that isn’t listed here, feel free to reach out to us anytime through our Contact Page—we’re always happy to help!
Frequently asked questions
What are J. Renee Candles made of?
Our candles are hand-poured in small batches using 100% natural soy wax, clean-burning fragrance oils, and lead-free cotton wicks. Each vessel is thoughtfully designed—many in custom concrete containers—for a safe, stylish burn.
Click HERE to watch our creation ptocess
How long will my candle burn?
Burn time depends on the size of the candle. On average:
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Small (4 oz): 20–25 hours
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Medium (8 oz): 40–45 hours
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Large (12+ oz): 60+ hours
Proper wick trimming and full melt pools will help maximize longevity.
FREE SHIPPING on your first order over $40
How do I safely burn my candle?
Always trim the wick to ¼ inch before each burn, allow the wax to melt fully to the edges, and never burn for more than 3–4 hours at a time. Most importantly, never leave a candle unattended. Read our Candle Safety Tips for full guidance.
Check out our blog for safety tips
Do you accept returns and/or exchanges?
Because our products are handmade, we do not accept returns. However, if your item arrives damaged or defective, please contact us within 7 days of delivery with a photo and order number—we’re happy to make it right.
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When will my order ship?
Orders typically ship within 1-2 business days. You'll receive a tracking number once your order is on the way. Please allow extra time during high- volume periods and holidays.
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Do the concrete vessels get hot?
Our concrete vessels are heat-resistant and designed to disperse heat safely. However, as with all candle containers, the surface can get warm—always burn on a heat-safe surface and allow the vessel to cool before handling.
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Do you offer custom or wholesale orders?
Contact us to discuss custom requests. We do not offer wholesale purchasing options at this time.
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Can I reuse the candle vessel after the candle is finished?
Yes! Our concrete vessels are designed to be reusable. Once your candle has burned down to about ½ inch of wax, stop use, clean out the remaining wax, and repurpose the vessel as a planter, pen holder, or decorative piece. It’s a beautiful way to reduce waste and keep the vibe going.
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